We know that sometimes things don't go to plan, but it's important to understand how arriving late can affect your TreeClimb adventure. Your booked time is your scheduled start time for your experience, including your crucial harnessing and safety briefing.
What Happens if You Arrive Late:
Fixed End Time: If you arrive late, we will do our best to get you into the next available harnessing time. However, please note that this will unfortunately not extend your climb time. For example, if your session is booked from 10:00 am to 12:00 pm, but you arrive at 10:30 am, regardless of when we manage to get you harnessed, you will still finish at 12:00 pm. This is because our capacity is based on harness availability for specific time slots, and depending on how busy the venue is, we cannot guarantee the extension of climb times for late arrivals.
Risk of Missing Your Climb: IMPORTANT: If you arrive late and your session (or the entire day) is sold out, we may not be able to accommodate you, and you could miss your climb entirely. We cannot guarantee a spot if you are late when sessions are at full capacity.
We strongly recommend arriving at least 15 minutes before your booked time to allow for check-in and preparation, ensuring you don't miss a moment of your adventure!